Terms, Conditions, Postage

Making a Purchase

Buying maps and guide books could not be easier. Just browse our website, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We use Sage Pay to securely process payments and can therefore accept online payments via Visa, MasterCard and other main cards – Debit and Credit cards. The link below confirms our registration.

We do not see any bank or card details whatsoever.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you choose to set up an account so that you can see past purchases etc, we will not use your address and contact details in any way, except to send you whatever you have purchased. No bank or card details are involved in your account on our system; these are all held by Sagepay. Our system is password protected.

Postage and Delivery

We will normally send a stock order on the same day that we receive your order. Standard delivery in the UK is by 1st Class post, though larger or more expensive items may be sent by courier. Postage and Packing is added to your order during the payment process.

For UK deliveries:

Postage and packing costs for order values

Up to £8.50 = £1.50
£8.51 to £12 = £1.75
£12.00 to £15 = £1.99
£15.01 to £20 = £2.25
£20.01 to £25 = £2.49
£25.01 to £29.50 = £2.99
£29.51 to £40 = £3.99
£40.01 to £50 = £4.99
£50.01 to £75 = £5.99
£75.01 to £100 = £7.50
£100.01 to £200 = £10.00
£200.01 to £500 = £20.00

For larger deliveries, we will let you know if there is anything additional to pay.

For deliveries to Europe outside the UK:

Up to £10.00 ……………………. £5.00
£10 to £20 ………………………. £6.50
£20 to £30 ……………………… £10.00
£30 to £40 …………………….. £12.00
£40 to £50 …………………….. £15.00
£50 to £80 …………………….. £20.00
£80 to £100 …………………… £25.00

For deliveries outside Europe to World Zone 1, eg the USA, Canada

Up to £10.00 …………………… £10.00
£10 to £20 ………………………. £15.00
£20 to £30 ………………………. £20.00
£30 to £40 ………………………. £25.00
£40 to £50 ………………………. £35.00

£50 to £80 ………………………. £45.00

£80 to £150 …………………….. £65.00

For deliveries outside Europe to World Zone 2, eg Australia & New Zealand:

Up to £10.00 ……………………. £15.00
£10 to £20 ………………………. £20.00
£20 to £30 ………………………. £25.00
£30 to £40 ………………………. £30.00
£40 to £50 ………………………. £40.00

£50 to £80 ………………………. £50.00

£80 to £150 …………………….. £70.00

For deliveries not covered above, or where there is any excessive weight of items to send, we will contact you to let you know of any additional postage charge.

You should inform us within four working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax

For orders made from the UK or the European Union, 20% VAT is added where appropriate. This does not include books and maps, which are free of VAT. Orders from outside the Eurpean Union are VAT free.

Credit Card Security

Payment is via Sagepay, and you can therefore be guaranteed security from Sagepay.

We cannot take payment over the phone.

Privacy Policy

We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We do not use your contact details for any sort of marketing, whether email, phone or mail.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.